Effective Date: May 24, 2024
Welcome to Stesso Co. We strive to provide high-quality men’s clothing for Minimalist Fashion Enthusiasts. If you are not completely satisfied with your purchase, we’re here to help. Please read this Refunds and Returns Policy carefully to understand our process, conditions, and timeframes for returns and refunds.
1. Eligibility
a. Product Condition: To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
b. Timeframe: You have [number of days, e.g., 30 days] from the date of purchase to initiate a return.
2. Initiating a Return
To initiate a return, please follow these steps:
a. Contact Us: Send an email to [email protected] with your order number and reason for the return. Our customer support team will guide you through the return process.
b. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Return Shipping
a. Customer Responsibility: You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
b. Condition Upon Arrival: We are not responsible for items lost or damaged during return shipping. Please ensure that the item is securely packaged to prevent damage in transit.
4. Refund Process
a. Inspection: Upon receipt of your returned item, we will inspect it to ensure that it meets our eligibility criteria.
b. Refund: If your return is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 7 days] of receiving the returned item.
c. Non-Refundable Items: Certain items are not eligible for refunds, including gift cards and clearance items. Please refer to the product description for specific details.
5. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected]. Our customer support team is here to assist you.
Thank you for shopping at Stesso Co. We appreciate your business and hope you enjoy our products.